Return Policy

Return & Refund Policy

Effective Date: 21 June 2024
Last Updated: 21 June 2024

At Oakley Home Furniture, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.

This policy explains your rights and the process for returning products purchased from us.

1. About Us

Oakley Home Furniture is a trading name of ADNANTAJ LTD, registered in England and Wales.

Company Registration Number: 15944959

Registered Office and warehouse Address:

173 Western Way

Basingstoke RG22 6EY,

United Kingdom

2. 30-Day Return Window

You may request a return within 30 days of receiving your order.

To begin a return, please contact our customer support team before returning any item.

3. Return Eligibility

To qualify for a return, items must:

• Be returned within 30 days of delivery
• Be unused and unassembled
• Be in the same condition as received
• Include original packaging where possible
• Include proof of purchase or order confirmation

We accept returns for:

Non-Defective Items

If you change your mind or no longer want the item.

Defective, Damaged, or Incorrect Items

If an item:

• Arrives damaged
• Is faulty or defective
• Is materially different from the product description
• Was supplied incorrectly

please notify us within 48 hours of delivery and provide photographs where possible so we can resolve the issue promptly.

4. Exchanges

We accept exchanges for eligible products.

If you wish to exchange an item for the same product or an alternative item, please contact our support team.

All exchanges are subject to stock availability.

5. Return Method

Returns can be made by:

Return by Mail or Courier

Customers may return eligible items via courier or post after receiving return instructions.

Returns Address

All returns should be sent to:

Oakley Home Furniture
A trading name of ADNANTAJ LTD

Warehouse address:

173 Western Way

Basingstoke RG22 6EY,

United Kingdom

Please contact us before sending any return to ensure the correct return process is followed.

6. Return Shipping Costs

Faulty, Damaged, Incorrect, or Defective Products

We will cover reasonable return shipping costs where the issue is confirmed.

Non-Defective Returns (Change of Mind)

Customers may be responsible for return shipping costs.

We do not charge any restocking fees.

7. Refund Process

Once your returned item is received and inspected, we will notify you regarding the outcome of your refund request.

If approved:

• Refunds are processed within 5 business days
• Funds are returned to the original payment method
• Processing times may vary depending on your bank or payment provider

8. Order Cancellations

Orders may be cancelled before dispatch by contacting us as soon as possible.

If an order has already been shipped, the standard return process will apply.

9. Your Consumer Rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer laws.

10. Contact Us

If you need assistance with a return, refund, or exchange, please contact us:

Oakley Home Furniture
A trading name of ADNANTAJ LTD

Phone: +44 7459 307856
Email: contact@oakleyhomefurniture.co.uk
Website: https://oakleyhomefurniture.co.uk

173 Western Way

Basingstoke RG22 6EY,

United Kingdom

Company Registration Number: 15944959