Shipping & Payment Info

Oakley Home Furniture Shipping & Payment Policy

Effective Date: 21 June 2024
Last Updated: 21 June 2024

At Oakley Home Furniture, we aim to provide a reliable and transparent delivery experience for all customers across the United Kingdom.

This Shipping & Payment Policy explains how orders are processed, delivered, and paid for through our website.

1. About Us

Oakley Home Furniture is a trading name of ADNANTAJ LTD, registered in England and Wales.

Company Registration Number: 15944959

Registered Office and warehouse Address:

173 Western Way

Basingstoke RG22 6EY,

United Kingdom

Customer Support:
Phone: +44 7459 307856
Email: contact@oakleyhomefurniture.co.uk
Website: https://oakleyhomefurniture.co.uk

2. Shipping Coverage

Delivery to main land UK only. Apologies for not being able to supply to Scotland, Wales and islands (Shetland, Orkney, Isle of Man/Wight)

If delivery restrictions apply to a specific postcode or remote location, we will contact you before processing the order.

3. Order Processing Time

Orders are typically processed within 1 business day after payment confirmation.

Once processed, products are prepared and dispatched for delivery.

You will receive order updates via email regarding your shipment status.

4. Delivery Timeframes

Estimated delivery time is typically 3–5 business days, depending on product availability and delivery location.

Delivery timelines are estimates and may occasionally be affected by:

High order demand
Courier delays
Severe weather conditions
Supply chain disruptions
Public holidays

We will always aim to keep customers informed regarding any unexpected delays.

5. Delivery Notifications

To help make delivery convenient:

You may receive a delivery time window notification prior to delivery.
On the day of delivery, our courier may provide a pre-arrival update where available.

If the scheduled delivery time is unsuitable, please contact us and we will attempt to arrange an alternative delivery date.

6. Shipping Costs

We offer FREE standard delivery on all orders within the United Kingdom.

There are no hidden delivery charges.

Any additional delivery requirements (where applicable) will be communicated before order confirmation.

7. Delivery Conditions

Standard delivery includes delivery to a safe and accessible location at the delivery address.

Please ensure:

Accurate delivery details are provided at checkout
Someone is available to receive larger furniture items where required
Access limitations (stairs, restricted entry, apartment access, etc.) are disclosed before delivery

Additional services such as:

Room-of-choice delivery
Assembly services
Furniture placement or removal

may be available for selected products where arranged in advance.

8. Missed or Failed Deliveries

If a delivery cannot be completed due to:

Incorrect address information
No one available to receive the order
Restricted access

we may contact you to arrange re-delivery.

Additional delivery charges may apply in some cases.

9. Damaged, Missing, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives:

Damaged

Please notify us within 48 hours of receiving your order and include photographs where possible.

Incorrect

Missing

If part of your order is missing, please contact our customer support team.

Where appropriate, we will arrange:

Replacement items
Repairs
Refunds
Re-delivery

in accordance with UK consumer law.

10. Returns & Exchanges

We offer a 30-day return policy.

Customers may request a return or exchange within 30 days of delivery, subject to our Returns Policy.

Returned items should:

Be unused where applicable
Be returned in original condition
Include original packaging where possible

For full details, please review our Returns & Refund Policy.

11. Accepted Payment Methods

We accept secure payments using trusted payment providers, including:

Visa
Mastercard
PayPal
Debit & Credit Cards
Secure online payment gateways

Available payment methods may vary at checkout.

12. Payment Terms

Full Payment

Payment must be completed at checkout before order processing and dispatch.

Instalment Payments

Where available, customers may choose PayPal Pay Later or other supported instalment options offered by payment providers.

Instalment approval is determined solely by the payment provider.

13. Payment Security

We take payment security seriously.

All transactions are processed using secure encrypted payment technology through trusted third-party payment providers.

Oakley Home Furniture does not store full payment card details on our servers.

14. Contact Us

If you have any questions about shipping, payments, or your order, please contact us:

Oakley Home Furniture
A trading name of ADNANTAJ LTD

Registered Office and warehouse Address:

173 Western Way

Basingstoke RG22 6EY,

United Kingdom

Phone: +44 7459 307856
Email: contact@oakleyhomefurniture.co.uk

Website: https://oakleyhomefurniture.co.uk

Company Registration Number: 15944959

Extra 10% Off Cash Orders